Refund Policy

Refund and Return Policy

All ticket purchases for our workshops and events are non-refundable. Once a booking has been made, we are unable to provide a refund under any circumstances. We kindly ask that you ensure you are able to attend before confirming your purchase.

If you are unable to attend your scheduled class, please contact us at info@atolya.com.au so that we can  assist with rescheduling you into a future session, subject to availability, but this is not guaranteed.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and make it right.

Exceptions

Certain types of items cannot be returned, including:

Custom or personalised products

Sale items or gift cards

Perishable goods, personal care products, or hazardous materials

Refunds on Approved Returns

For approved product returns (not tickets), we will notify you once we have received and inspected your item. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.